Refund policy

Last updated: 13 October 2026

Heal Foods products are food. For hygiene and safety reasons, we cannot take back a product once it has been opened or used. But if something is wrong with your order, we will make it right.

When we will replace or refund

You can ask for a replacement or a full refund if:

  • the product arrived damaged, leaking or with a broken seal;
  • you received the wrong product or the wrong pack size;
  • an item from your order is missing;
  • the product is past its "best before" date on arrival.

How to ask

  1. Write to us at yash@yksfoods.com or WhatsApp/call +91 91666 54670 within 48 hours of delivery.
  2. Share your order number and clear photos of the product, the outer box and the shipping label. An unboxing video helps us settle the request faster but is not required.
  3. We will reply within 48 hours. If the claim is accepted, we will send a replacement at no cost or refund you in full, whichever you prefer. We may ask you to keep the item, or arrange a free pickup.

What we cannot refund

  • Opened or partly used products, unless they were damaged, wrong or expired on arrival.
  • Change of mind after the product has been dispatched.
  • Delays caused by a wrong or incomplete address, or by the customer being unavailable for delivery after three attempts. In this case we will refund the product price minus the shipping cost once the parcel returns to us.

Cancelling an order

  • You can cancel free of charge before your order is dispatched. Write to us or call with your order number.
  • Once the order is dispatched, it cannot be cancelled. You can refuse delivery; we will refund the product price minus the shipping cost once it comes back to us.
  • We may cancel an order ourselves if a product is out of stock, if we cannot deliver to your pin code, or if there is a pricing error. If you have already paid, you will get a full refund.

How and when you get your money back

  • Prepaid orders (UPI, card, net banking, wallet): refunded to the same payment method within 5–7 working days of approval. Your bank may take a few more days to show it.
  • Cash on Delivery orders: refunded by bank transfer or UPI within 5–7 working days of receiving your bank or UPI details.

If a refund has not reached you within 10 working days, please contact us and we will follow it up with the payment company.